Warranty

DON-BUR prides itself on the standard of quality and after sales services. Every client has a dedicated representative that will respond to every query, co-ordinate a follow-up and ensure complete customer satisfaction.

Due to every after-sales facility being located in-house, DON-BUR is the only manufacturer in the industry to be truly described as a one-stop-shop.

 

 

 

• 5 year structural warranty
• 7 dedicated field based service vans
• 7 multi-skilled service engineers
• 3 dedicated maintenance and service centres; including specialist Double Deck Service Centre
• Nationwide network of approved service agents
• 24/365 emergency call out
• Full operational manuals

 

 

Warranty Procedure

In all instances, DON-BUR should be the first point of contact for any warranty issue(s).

For your convenience and to enable us to manage your query as efficiently as possible, it is recommeded that you obtain the following information before contacting us.

1) Vehicle/Trailer Chassis Number (Vehicle Registration number is not suitable)

2) Accurate detail of fault

3) Location

4) Manufacture date and fleet number (if available)

On contacting us, you may be required to issue an order number, pending the nature of the claim.

24/365 Warranty Service Contacts

Office hours - 01782 599 666

Out of hours - 07917 574 656

For all other queries or technical information, please contact our Head Office, listed on our Contacts page.